FAQ


Where do you ship? We ship worldwide. For our shipping methods and delivery times please refer to this page.

How do I know that my order has been shipped? You will receive a shipment notification e-mail once your order has shipped. The e-mail will contain the tracking information as well as a link to track your package online.

What payment methods do you offer? At the moment, we only accept payments via PayPal. You do not need an account with PayPal. Simply checkout as Guest. For assistance, you can email us at shoptallulahrose@gmail.com

Are out-of-stock items restocked? If an item is out of stock, we will try to restock it as soon as possible. If no stock is available, it will be removed from the website.

Can I cancel my order? The treatment of your order is a priority for us. If your order is already being processed by our logistic we won't be able to make any change or to cancel it. Please contact our customer service to check the status of your order.

Can I exchange an item? If you would like to exchange one item for another, you must first return the original item and then place a new order. You will be refunded for the original item in accordance with our returns policy.

Is it possible to receive periodic information via email about Tallulah Rose's latest new products and offers? Yes. You need to enter your email address in the field indicates (footer of every page and under Be the first to know).

Can I cancel my Tallulah Rose Newsletter subscription? In the last newsletter received you can unscribe easily by clicking below on any “UNSUBSCRIBE”.

What should I do if I receive an incorrect item? If you receive an item you don’t order, please contact our customer service. We are here to provide assistance 24/7.

Where are your products made? We design our clothes in house and manufacture in India in collaboration with artisans.

What is your sourcing and design philosophy? Our design philosophy aims to celebrate all shapes and sizes, all nationalities and all ages. We look to vintage cinema and global cities for inspiration, striving to protect and preserve traditional crafts, by reviving traditional textile techniques and by using sustainable materials. Whether local or international, socially minded or environmentally conscious, we source and create ethically.

Who is the Image Director of the brand? All product photography and marketing campaigns are created and shot by Evangelina-Rose.

Can I model for you? We are always on the lookout for fresh faces. If you think you fit into our aesthetic, then drop us an email and include the following details: Name, Location, Age, Height and a headshot and full body shot.